Privacy Policy
Last updated: February 2026
Valopure FZE LLC ("valopure," "we," "us," or "our") operates the website valopure.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.
1. Information We Collect
Personal Information You Provide
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely by Stripe — we do not store credit card numbers)
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referring URL
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Manage your account and subscription preferences
- Respond to your inquiries and provide customer support
- Send marketing communications (only with your consent — you can opt out anytime)
- Improve our website, products, and services
- Prevent fraud and ensure security
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences at any time using the cookie settings on our website.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., cart, checkout, authentication). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve it. These can be enabled or disabled.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance. These can be enabled or disabled.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your information with:
- Service providers: Shopify (e-commerce platform), Stripe (payment processing), USPS (shipping), and Supliful (order fulfillment) — only to the extent necessary to provide our services
- Analytics providers: Google Analytics (if you have consented to analytics cookies)
- Legal compliance: If required by law, court order, or governmental authority
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed by Stripe. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
- Withdraw consent for data processing where consent is the basis
To exercise any of these rights, contact us at support@valopure.com.
8. Third-Party Services
9. Children's Privacy
Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@valopure.com and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Valopure FZE LLC
Email: support@valopure.com
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates