Return & Refund Policy
Last updated: February 2026
Due to the nature of dietary supplements, we are unable to accept physical returns or exchanges once an order has been delivered. Your health and safety are our priority, and we cannot resell products that have left our facility.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at support@valopure.com with:
- Your order number
- A photo of the issue
- A brief description of the problem
We will review your request and, if approved, issue a full refund or replacement at no additional cost.
Refund Process
Approved refunds are processed to the original payment method within 5–10 business days. You will receive an email confirmation once your refund has been issued. Please note that your bank or credit card provider may take additional time to reflect the refund on your statement.
What We Cannot Refund
We are unable to offer refunds for:
- Change of mind or personal preference
- Products that have been opened and partially used (unless defective)
- Orders shipped to an incorrect address provided by the customer
Subscription Cancellations
You may cancel, pause, or skip your subscription at any time from your account — no commitments, no cancellation fees. Changes take effect before your next scheduled order. If your next order has already been processed, the cancellation will apply to the following cycle.
Need Help?
If you have any questions about returns or refunds, please reach out to us at support@valopure.com and we'll be happy to help.
Valopure FZE LLC
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates